Contact Maintenance 617-773-6863

The Quincy Housing Authority’s Maintenance Department offers 24 hour coverage to provide you with quality maintenance services for all your household needs. Below please find some important information regarding work orders and fees associated with the completion of work.

Types of Maintenance Requests

Emergency Calls

Emergency calls are prioritized over routine household maintenance and the Quincy Housing Authority will respond within 24 hours to address the issue. Emergency calls include the following:

  • Gas Leak (Evacuate the building and call National Grid at 1-800-231-5325)
  • Fire (Call 911 and then call maintenance)
  • Odor of gas (Evacuate the building and call National Grid at 1-800-231-5325)
  • No Electricity (Call National Grid at 1-800-231-5325)
  • Failed Heating System
  • Clogged Toilet
  • No hot water
  • Smoke detector malfunction
  • Uninhabitable unit for a variety of reasons
  • Carbon monoxide

Depending on specific circumstances and the degree of severity on below might also be classified as an emergency:

  • Leaking Roof
  • Broken window or broken stairs/handrail/stairs treads
  • Flooding from any source
  • Broken locks

Maintenance Routine Calls

It is the resident’s responsibility to call in any physical defects in the unit. Our staff is scheduled to perform maintenance work in the order of priority. Routine maintenance work is performed Monday-Friday. If you call in a work order, please expect the maintenance staff will be making repairs in your unit as soon as possible. Some common maintenance calls are inoperable electrical outlets, smoke detector beeping, plumping issues, pests, door or screen issues.


As a resident, you will be charged for maintenance work orders if you are found to be responsible for damages, which do not involve ordinary wear on the apartment. You may also be charged in other circumstances. These fees are billed separately and are due and payable within 30 days. Fees you could be charged for include, but are not limited to:

  • Lock-outs
  • Trash on property grounds
  • Tenant painting any surface in unit
  • Smoke detector removal
  • Cabinet damage
  • Tenant modifications to living space, including but not limited to, flooring, lighting, walls
  • Light globes
  • Damaged appliances
  • Broken window and doors
  • Toilet seats
  • Screens
  • Keys
  • Toilet clogs

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